Role and Responsibilities:
- Strategically match available carrier equipment to every available customer load, adhering to carrier qualification requirements, customer requirements, and related DOT and industry regulations
- Negotiate rates with carriers to obtain the best possible rate in the marketplace for each load moved
- Procure, develop and maintain quality working relationships and loyalty with reliable carriers to successfully move the customer’s freight at an advanced-level service expectation
- Maintain reliable communications with carriers and internal DRT teams regarding changes in pick-up and delivery schedules, while anticipating and resolving issues such as time demands, route and weather delays, unplanned accessorials charges, and delayed or damaged shipments
- Track all booked loads from the pickup point through to final delivery so that accurate, up-to-date information can be provided for any given shipment
- Prospect carriers to further develop the carrier base with a goal of repetitive contracted business; collect and document available equipment from carriers as well as their preferred lanes and services they offer
- Review carrier credentials to ensure they meet compliance requirements
- Take initiative in providing feedback and updates to other departments as needed, as issues arise, or as business opportunities become available
- Stay up to date with market insights and seasonal fluctuations that could have various impacts on the business
- Navigate swiftly through multiple TMS and load boards
Preferred Skills:
- Must possess exceptional interpersonal communication, negotiation, problem-solving and customer service skills
- Strong attention to detail and ability to multitask
- Strong written and oral communication skills
- Ability to think outside of the box and interact with carriers with tact and with a commitment to providing solutions and building relationships
- Team-oriented with proven ability to work well under pressure
- Manage time effectively, ability to thrive under deadlines
- Capable of interacting effectively with all levels of personnel in a fast-paced environment
Qualifications and Education Requirements:
- High school diploma required
- Bachelor’s Degree preferred
- Minimum of two years experience at a non-asset based freight logistics company preferred
- Working knowledge of Microsoft office/Outlook or similar application
- Minimum of two years customer service and/or sales experience
- Driven, enthusiastic, a team player, and motivated
